Mental Health First Aid Australia (ABN 57 153 480 436) has a web shop designed to create a user friendly, fast and efficient viewing and purchasing process for our range of merchandise for accredited MHFA Australia Instructors and non-accredited MHFA Australia Instructors (hereby ‘members of the public’).
If you disagree with any of the terms and conditions contained in this policy, you must not submit an order.
1. How to order
a) Orders from accredited MHFA Australia instructors
Accredited MHFA Australia instructors can order products not available to the public. To order these products, instructors must log in and select ‘New Order’ from ‘Orders’ from the Instructor menu.
b) Orders from members of the public
To order products click on ‘Shop,’ found within the header and footer of www.mhfa.com.au. For every item, you can enter the quantity you wish to purchase. You can put as many items as you want in your order. You can change product selection when you are previewing your order by clicking the ‘change product selection’ button. To complete your purchase, just fill in your shipping details, and billing details, and then select ‘calculate shipping costs.’ Once you have reviewed your final order on the confirm order page, please enter your payment details and click ‘place order’ to check out.
2. Method of Payment
a) Orders from accredited MHFA Australia Instructors
The MHFA web shop accepts payment for orders by Mastercard, Visa, EFT, purchase order, money orders or cheque. We do not accept payment by invoice, other credit cards or cash.
b) Orders from members of the public
3. Receipt of Payment
a) All orders will be shipped after MHFA Australia receives evidence of payment.
b) Accredited MHFA Australia Instructors who elect to pay for their order by EFT, purchase order, money order or cheque must provide evidence of payment within six weeks from the date of order placement.
c) An order placed by the methods described in 3b) of this policy will not be dispatched and considered ‘pending’ until evidence of payment is provided to MHFA Australia.
c) If payment is by EFT or purchase order please attach a copy to your order via WIMS or send via email or fax with your order number.
d) If payment is by money order or cheque please send via post with your order number.
c) A ‘pending’ order will be cancelled after six weeks. Reminder emails will be sent during this six week period.
4. Credit Card Security
The MHFA shop and course registration systems allow instructors and members of the public to make online payments using credit cards. MHFA takes the security of your credit card information seriously. The following measures are in place to ensure security:
a) Communication is secured using SSL (encryption).
b) No credit card numbers are stored on our system.
c) Credit card details are passed directly to our banking provider (NAB) and are not stored or processed by MHFA.
d) No compromise of our system could lead to your credit card details being hacked or stolen.
e) All transactions on the site are logged, providing a paper trail for investigating any fraudulent transactions.
With these measures in place, you can feel confident to safely and securely conduct credit card transactions on the MHFA site.
5. Shipping Rates
Mental Health First Aid Australia endeavours at all times to keep postage and handling rates to a minimum. Shipping rates can be viewed by clicking on the ‘shipping rates’ next to the item on the web shop. Shipping rates are calculated according to postcode region in Australia, Asia, and the rest of the world on an item and quantity basis.
6. Delivery Policy
After ordering online, you will receive an email confirmation from www.mhfa.com.au containing your order details. We will normally confirm receipt of you order within a few minutes of ordering. Your goods will be dispatched within 48 hours of receipt of payment. We will attempt to deliver your goods within 7 working days; however if goods are unavailable delivery will take a little longer. At the time of order, you can elect to pick up your order, rather than have it delivered. Pick up orders will have no shipping costs. Please allow 1 working day to collect your order. When picking up your order please present your tax invoice. Orders can be collected from the following address: Kaplan House Ground Floor, 369 Royal Parade, Parkville, VIC, Australia
7. Refund and Returns Policy
We reserve the right to not provide a refund or exchange for a change of mind, unless stated otherwise. If the product you have purchased is damaged or defective, you have a right to an exchange or refund upon receipt of the damaged or defective goods. To arrange return of damaged goods contact MHFA at email@example.com or phone (03) 9079 0204.