Join Our Team
Be part of a team passionate about our vision of creating a world where we all have the skills to support people experiencing mental health problems.
Help Us Drive Meaningful Change
Mental Health First Aid Australia’s purpose is to provide high-quality, evidence-based, accessible mental health first aid education to everyone.
We believe that by empowering individuals with the knowledge, skills and confidence to recognise, respond to and support those experiencing mental health problems, we can help create a culture of care and drive meaningful change across communities and workplaces nationwide.
We are a values-based organisation that recognises each team member’s expertise, creativity, contribution and unique perspective.
We foster a collaborative, inclusive and innovative environment and are strongly connected to our purpose.
Our head office is based in Melbourne’s CBD. We have a dedicated national team of approximately 60 staff who bring expertise in a range of disciplines, including education, research, customer service, human resources, information technology, quality improvement and marketing.
Why Work With Us?
Mental Health First Aid Australia offers employees a range of benefits, including:
Generous salary packaging options available
Supportive and Inclusive culture
Training and Skills Development
Contribute to an Organisation making a difference
Regular Well-being activites
Flexible Working Conditions
Current job opportunities
Browse our current employment opportunities to see how you can make an impact with Mental Health First Aid Australia.
Quality Lead
How to Apply
To apply for this position, forward a one-page cover letter and your resume to careers@mhfa.com.au. A copy of the position description can be found below
To discuss the role, contact Emma Kirsopp-Reed, Head of Quality at emmak@mhfa.com.au
Applications close 26 October 2025.
- Lead quality initiatives globally
- FT permanent position/Hybrid working
- Registered or Accredited Health professional
About the Role:
The Lead, Quality plays a crucial role in the development, implementation and maintenance of quality systems across Mental Health First Aid Australia and internationally. With a strong background in quality management systems, this position will support a program of continuous improvement, analysing data and trends to implement corrective actions. An adept communicator, the successful candidate will possess the ability to gain rapport and build trust, enjoy working in a dynamic, collaborative environment and on multiple projects while achieving excellent results.
The incumbent will be well versed in leading change management processes for quality framework systems. An experienced health educator delivering training to team members and our international partners to a high standard is essential to embedding the quality systems.
About You:
You will have:
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- Relevant tertiary qualification (Mental Health, Quality or Education) or similar experience including the implementation of and managing quality frameworks.
- Current APHRA registration or professional health accreditation essential.
- A minimum of 3-5 years demonstrated experience in facilitating training (or similar), with a minimum of Certificate IV in Training and Assessment.
- Formal training and/or demonstrated experience in quality management system (ISO9001:2015) or equivalent.
- Demonstrated high level project and process management skills and the ability to plan, lead and deliver implementation activities on time and in budget.
- A high level of organisation with strong planning and time management skills.
- Proven multi-tasking skills and the ability to work under pressure.
Culture and Benefits:
At MHFAI we embrace our differences as we know that diversity helps us to innovate and make the biggest impact possible. We encourage applications from diverse backgrounds including people with lived and living experience of mental health, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people of all ethnicities, faith, disability, socio-economic background, sexual orientation and gender identity.
Our benefits include:
- Flexible working conditions.
- Salary Packaging entitlements (pay less tax) and employee discounts at popular retailers.
- Generous leave provisions including extra paid leave over the Christmas/New Year Period.
- Ongoing opportunities for Professional Development.
- Employee Assistance Program for confidential wellbeing support.
- The opportunity to contribute to an organisation that is working towards a world where we all have the skills, knowledge and confidence to help someone experiencing a mental health problem.
We are committed to ensuring equality in recruitment, development, retention, and promotion of staff, and to ensuring that no one is disadvantaged based on their gender, cultural background, disability, sexual orientation, or identity. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
