Join Our Team
Be part of a team passionate about our vision of creating a world where we all have the skills to support people experiencing mental health problems.
Help Us Drive Meaningful Change
Mental Health First Aid Australia’s purpose is to provide high-quality, evidence-based, accessible mental health first aid education to everyone.
We believe that by empowering individuals with the knowledge, skills and confidence to recognise, respond to and support those experiencing mental health problems, we can help create a culture of care and drive meaningful change across communities and workplaces nationwide.
We are a values-based organisation that recognises each team member’s expertise, creativity, contribution and unique perspective.
We foster a collaborative, inclusive and innovative environment and are strongly connected to our purpose.
Our head office is based in Melbourne’s CBD. We have a dedicated national team of approximately 60 staff who bring expertise in a range of disciplines, including education, research, customer service, human resources, information technology, quality improvement and marketing.
Why Work With Us?
Mental Health First Aid Australia offers employees a range of benefits, including:
Generous salary packaging options available
Supportive and Inclusive culture
Training and Skills Development
Contribute to an Organisation making a difference
Regular Well-being activites
Flexible Working Conditions
Current job opportunities
Browse our current employment opportunities to see how you can make an impact with Mental Health First Aid Australia.
Program Coordinator
How to Apply
To apply for this position, forward a one-page cover letter and your resume to careers@mhfa.com.au. A copy of the position description can be found below
To discuss the role, contact Joline Mead, Strategic Projects Manager at careers@mhfa.com.au.
Applications close: 6 September 2026
-
- Leading Mental Health Educational Provider
- 0.4 FTE permanent part-time newly created position
- Melbourne CBD-based, hybrid work option
About the Role:
We are seeking a highly organised Program Coordinator who provides administrative and coordination support for the Implementation and delivery of products, programs and initiatives across our Australian Operations team. Reporting to the Strategic Projects Manager, you will plan, coordinate and deliver a range of activities that support program delivery, applying established and new methods, standards and procedures while exercising judgement and initiative.
You will manage the day-to-day delivery of courses, resolve enquiries and support outreach, maintain records and systems, assist senior team members, and deliver discrete projects with limited supervision — all contributing to consistent, high-quality program delivery.
Key responsibilities of the role
- Coordinate the delivery of Australian contracts, funded programs and initiatives in line with established work procedures and contribute to continuous improvement and new rollouts.
- Provide end-to-end coordination support, including venue and catering bookings, listing courses on the website, and issuing communications and materials to instructors and participants.
- Support monitoring and evaluation activities, including maintaining documentation and records.
- Maintain systems and processes supporting stakeholder engagement, database management and program tracking.
- Provide timely, professional responses to stakeholder enquiries and support proactive outreach.
- Assist with the transition and onboarding of new contracts, programs and relationships into Australian Operations.
- Prepare updates and materials, resolve routine delivery issues and escalate matters requiring policy interpretation or senior decision-making.
About you
You will have:
- Demonstrated experience coordinating programs, projects or service delivery, with a genuine commitment to diversity, equity, inclusion and lived experience in service design.
- A natural ability to build relationships with internal and external stakeholders, working collaboratively to agreed deadlines.
- Attention to detail and accuracy in record keeping, data entry and routine reporting
- Ability to plan your own work, juggle competing priorities and deliver on time under general direction.
- Sound oral and written communication skills, confident judgement and initiative, and working knowledge of Microsoft Office and database or CRM systems.
Desirable, but not essential: a relevant certificate or tertiary qualification, and a current Mental Health First Aid licence.
Culture and Benefits:
At MHFAI we embrace our differences as we know that diversity helps us to innovate and make the biggest impact possible. We encourage applications from diverse backgrounds including people with lived and living experience of mental health, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people of all ethnicities, faith, disability, socio-economic background, sexual orientation and gender identity.
Our benefits include:
-
- Flexible working conditions.
- Salary Packaging entitlements (pay less tax) and employee discounts at popular retailers.
- Generous leave provisions including extra paid leave over the Christmas/New Year Period.
- Ongoing opportunities for Professional Development.
- Employee Assistance Program for confidential wellbeing support.
- The opportunity to contribute to an organisation that is working towards a world where we all have the skills, knowledge and confidence to help someone experiencing a mental health problem.
We are committed to ensuring equality in recruitment, development, retention, and promotion of staff, and to ensuring that no one is disadvantaged based on their gender, cultural background, disability, sexual orientation, or identity. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
