Terms of Use
At Mental Health First Aid International, we are committed to providing a safe, respectful, and transparent online experience. These Terms of Use outline how our websites and content can be accessed and used, including user responsibilities, acceptable use, and our rights and obligations.
By accessing or using our website, you agree to these Terms of Use.
- About these Terms
These Terms of Use govern access to and use of Mental Health First Aid (MHFA) International’s public-facing websites, including any associated webpages, online forms, digital content, learning information, publications, and related services made available through those sites.
These Terms are intended to set out the conditions on which users may access and use MHFA International website content and services. These include, but are not limited to:
- Acceptance of Terms
By accessing or using an MHFA International website, users agree to be bound by these Terms of Use and any other policies or notices referenced on the relevant website, including the Privacy Policy where applicable. If a user does not agree with these Terms, they should discontinue use of the website.
- Changes to these Terms
MHFA International may update these Terms from time to time. Any revised version should be published on the relevant website with an updated effective date. Continued use of the website after updated Terms are published constitutes acceptance of the revised Terms.
- Permitted Use of the Website
Users may access and use the website for lawful purposes only. Users must not:
• use the website in any way that is unlawful, misleading, fraudulent, abusive, or harmful;
• interfere with or disrupt website functionality, security, availability, or performance;
• attempt to gain unauthorised access to systems, accounts, data, or networks;
• introduce malicious code, viruses, or other harmful material;
• copy, reproduce, scrape, republish, distribute, or exploit website content except as permitted by law or with prior written permission;
• use the website in a way that infringes the rights of MHFA International or any third party.
- Website Content and General Information
Website content is provided for general information purposes only unless expressly stated otherwise. While MHFA International takes reasonable care to ensure content is accurate and current, it does not warrant that all information is complete, current, or free from error.
Content published on MHFA International websites is not intended to constitute legal, medical, clinical, or other professional advice. Users should obtain their own advice relevant to their circumstances where appropriate.
- Mental Health and Crisis Support Disclaimer
MHFA International provides mental health education and related information; however, its websites are not intended to provide crisis support, emergency assistance, diagnosis, or treatment. If a person requires urgent assistance, they should contact emergency services or an appropriate crisis support service.
- Intellectual Property
Unless otherwise indicated, the content, branding, logos, text, graphics, documents, videos, downloadable materials, and other materials available on the website are owned by, licensed to, or used with permission by MHFA International.
Users must not use MHFA International intellectual property except as permitted by law, these Terms, or with prior written consent. Any approved use of MHFA International materials must not misrepresent ownership, endorsement, or affiliation.
- Third-Party Links and Services
MHFA International websites may contain links to third-party websites, platforms, tools, or services for convenience or information. MHFA International does not necessarily endorse and is not responsible for the content, availability, security, or practices of third-party websites or services. Users access third-party websites at their own risk.
- User Submissions and Online Forms
Where a website allows users to submit information through forms, enquiries, registrations, feedback channels, applications, or other mechanisms, users must ensure that the information they provide is accurate and not misleading.
Users must not submit unlawful, defamatory, offensive, infringing, or otherwise inappropriate material. MHFA International may remove or disregard submissions that do not comply with these Terms or applicable law.
- Privacy
MHFA International handles personal information in accordance with its Privacy Policy and applicable privacy obligations. Where a website collects personal information, the relevant privacy notice or policy should explain how that information is collected, used, disclosed, and stored.
- Security and Availability
MHFA International takes reasonable steps to protect its websites and systems but does not guarantee that website access will be uninterrupted, error-free, or free from viruses or other harmful components. Users are responsible for taking appropriate precautions when using the internet, including maintaining up-to-date devices, browsers, and security protections.
- Limitation of Liability
To the maximum extent permitted by law, MHFA International excludes liability for any loss, damage, cost, or expense arising from or in connection with use of, or reliance on, the website or its content. This includes direct, indirect, incidental, consequential, or special loss.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under applicable law, including under the Australian Consumer Law where relevant.
- Indemnity
Users agree to indemnify MHFA International, to the extent permitted by law, against claims, losses, liabilities, damages, and costs arising from their misuse of the website, breach of these Terms, or infringement of any rights of another person or entity.
- Governing Law
These Terms are governed by the laws of Victoria, Australia, unless another jurisdiction is required to be specified following legal review. Users submit to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from those courts.
- Contact
Questions about these Terms may be directed to MHFA International by emailing mhfa@mhfa.com.au or using the contact details published on the relevant website.
